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Trading Philosophy 

 

'Here at Ratchet and Spanner our primary purpose is to serve our customers.  We respond to our customers needs quickly and efficiently and treat each customer with the same degree of importance.' 

To achieve this:-

  • We are totally committed to on-going customer care.
  • We treat our customers as we would like to be treated ourselves.
  • We will communicate with each other to ensure that we give our customers the highest level of service.
  • We will do whatever we have to do to solve a customer's problem.
  • We may make mistakes but when we do we will correct them efficiently and speedily.

We Care